Exchanges & Returns
Please note that the actual colors may be slightly different from the photos depending on the device you are using and individual skin tones.
Damaged or Wrong Items
- Please prepare the following information before you make a request to our customer service.
- Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts
- Please contact our customer service within 7 days after receiving your package.
- All shipping fees for exchanges/refunds of damaged or wrong items will be borne by BUNDLEBELL.
- Please prepare the following information before you make a request to our customer service.
- Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts
- If any of your items is missing, please contact our customer service within 7 days after receiving your package.
- All costs incurred as a result of the reshipment will be borne by BUNDLEBELL.
- Once your request for the missing item is accepted, we will immediately send the correct item to your address.
- Unclaimed packages, returned to BUNDLEBELL due to absence of addressee/wrong or insufficient address, will not be refunded.
- Please double check your zip codes and detail addresses before the checkout.
- For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 2 months.
The following are not eligible for returns/exchanges:
- Change of mind
- Any item reported after 7 days from the delivered date
- Any item that shows any signs of usage
- Any item that has been damaged intentionally
- Any item returned without any previous notice or in spite of the return request denied by our customer service